Privacy policy
Handled with care
Last updated: September 9, 2026
This describes what information Raw Roast collects, how we use it, and the choices you have — in plain language, the same way we’d explain it across the counter.
Information we collect
When you order at the counter, sign up for the mailing list, or use the site, we collect what you give us directly — your name, email, phone number, and order details.
We also collect basic usage data automatically: pages visited, device and browser type, and approximate location from your IP address, so we can keep the site running and see what’s actually useful.
How we use your information
To take and fulfill orders, answer questions, and let you know about new menu items or roasts you’ve opted in to hear about.
To keep the site secure, fix bugs, and understand which pages and features people actually use.
We don’t sell your information, and we don’t share it with anyone outside Raw Roast except the services that help us run the business (like payment processing and email delivery).
Cookies
We use a small number of cookies to remember your cart and keep the site working smoothly. You can block cookies in your browser settings, though some parts of the site may not work as well without them.
Data retention
We keep order and account information for as long as you have an active account or as needed to meet legal and accounting requirements, then delete it.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email us and we’ll handle it directly — no forms, no runaround.
Children’s privacy
Raw Roast isn’t directed at children, and we don’t knowingly collect information from anyone under 13.
Changes to this policy
If this policy changes in a meaningful way, we’ll update the date at the top and, if the change is significant, let you know directly.
Contact us
Questions about this policy or your data? Reach out any time — we’re a small team and someone will actually read it.