Returns & refunds
We’ll make it right
Last updated: September 9, 2026
What to do if a drink came out wrong, a bag of beans arrived damaged, or an order just didn’t go the way it should have.
Made-to-order drinks and food
Espresso drinks, pour overs, and anything made fresh at the counter can’t be returned once handed over — but if something came out wrong (wrong milk, wrong size, just not what you ordered), tell the barista right away and we’ll remake it or refund it, no questions asked.
Coffee beans and packaged goods
If a bag of beans arrives damaged, wrong, or you’re genuinely unhappy with it, get in touch within 14 days of purchase and we’ll replace it or refund you.
Opened bags can still be refunded for a quality issue — we’re not going to make you mail back a bag of coffee to prove it tasted off.
How refunds are issued
Refunds go back to the original payment method and usually show up within 5–10 business days, depending on your bank.
Order mistakes on our end
If we got your order wrong — missed an item, made the wrong drink, shipped the wrong beans — let us know and we’ll fix it at no cost to you.
Contact us
Reach out any time about a return or refund — we’re a small team and we’d rather just make it right than argue about it.